Need help?

home > need help?

Need Help?

Got a question? Or are you a bit confused? Check out our frequently asked questions below. Feel free to email or call us if you have any other questions.

How much flat space do I need?

Jumping castles come in all different sizes and shapes. Please have a look at the castle you’re interested in for more details. If you’re still unsure, send us a message.

What kind of surface can inflatables go on?
The inflatables are able to go on grass, dirt, asphalt, paving etc. However, the ground will have to be clear of sharp objects.
How does the jumping castle stay blown up?
The inflatable stays up through constant air blowing into it by an electric blower. The blower is connected to a power supply by a heavy duty extension cord which we supply. Electricity normally amounts to about 2 cents per hour.
How much access space is needed for the jumping castle to go in?
Generally, about 1 metre depending on the size of the castle. Please ensure air conditioner units and water heaters are not blocking the way.
How long does it take to set up?
It normally takes one of our employees about 10 – 15 minutes depending on the castle and the site.
Is set up time included in the hire?
No, of course not. You’re castle will be set up before the start time of your event.
Do I need a deposit to hire a jumping castle?
Nope, unlike other companies, we do not require a deposit.
Is there a cancellation fee?
No, there’s no cancellation fee as long as you notify us within 24 hours of your booking date.
How are payments made?
Payments can be made through a credit card on our online booking form or can be paid in cash after setting up the jumping castle.